International clients are the only way to really expand. You need to be able to get offshore and spread out to get as much of the market share as possible. You need to keep international clients happy. Here are some basic steps to achieving that around the world business happiness that is so good for profit margins. The bottom line is keep things simple, go out of your way if you have to and remain informed.
Memorise the Time Differences
This is thing one and it needs to be thought of at all times. Everywhere has different times and business hours for you are two am in some places. The best piece of advice is to figure out where all of your clients are at any given time, write the names, places and times up on a chart on the wall. Then, any time you need to make a call or send a message, give it a look.
Brush up on Customs
There are some standards of politeness, respect and common sense that might seem strange to us. Ways of speaking, chatting, or introducing yourself that might be a little different to the norm. These might not be important enough to cost the deal or keep it but you will gain a reputation as the kind to go an extra mile for foreign clients. A good name in a group of faceless businesses will do wonders for repeat customers.
Use Portable Devices to the Fullest
Being able to get into contact with your clients at the last minute is a skill that cannot be overstated. Luckily we have smart phones, tablets, and all the other options available from Com2 to make that job easier. Keep in contact, make sure your schedules synch up and research the work you need to do without leaving the home.
Communicate as Often as Possible
You can quite easily feel disconnected from international clients, where there’s a lack of connection there’s no loyalty. When loyalty can’t be found repeat business is very difficult. To that end keeping the channels of communication open as much as possible is advisable. You want your client to be able to put a human face on your business.
The differences are almost insurmountable no matter how hard you try or how much you know. Having someone who has some idea what’s going on on the other side of the world, who can make sure there are no misunderstandings or failures to communicate is a considerable advantage. Especially if a surprise like a client who doesn’t speak English pops up unexpectedly.
Keeping in contact with clients from around the world is a daunting task, but by keeping your mind on the key aspects of international communication you can quite easily keep the lines open and build as respectful and loyal a relationship as you could with a local. A good relationship with your client is one of the most important things in business, and an ocean doesn’t change that.